The Practice takes it very seriously if a member of staff, a doctor, a nurse or patient is treated in an abusive or violent way.
The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, at no time will any violent, threatening or abusive behaviour be tolerated towards staff, patients or other visitors to the practice and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
· Using bad language or swearing at practice staff
· Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
· Verbal abuse towards the staff or patients in any form including verbally insulting the staff.
· Sexism, racism, homophobia, biphobia, transphobia, ageism or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief will not be tolerated within this practice
· Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
· Causing damage/stealing from the Practice’s premises, staff or patients
· Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff and other patients courteously at all times