Appointments

Making Appointments

  • Please use our appointment request form, Monday to Friday, 6am – 6pm. We will respond within two working days.
  • If you are unable to fill in the online form, please telephone the surgery on 01625 422893, Monday to Friday from 8am to 6.30pm.
  • Some appointments may be available via the NHS App e.g. screening test or vaccination

Consult our doctors top tips

  • Separate requests for each person – Please do not put details of other family members on the same request
  • Give us as much information as possible
  • Let us know what you want from us! – We are there to support you and we only know what you want if you tell us
  • Tell us when you are available – Missed appointments are a big problem
  • Look out for text messages from the surgery – We will often make use of text messages.

Your Appointment

However you choose to contact us, all requests for GP appointments are seen by our team of Park Lane Clincians first. Sometimes your query can be resolved via text or a phone call meaning you don’t always need to come to surgery. Click on the Consult our Practice Team online/Book Appointments. We may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Non-urgent advice: BEFORE you click the link to access your GP, we would be very grateful if you would consider the following

General Practice, alongside the whole NHS, is under significant strain at present. Every single request made is dealt with by your Practice Team. Please spend a moment considering other services which may be better able to assist with your current issue, rather than contacting your Surgery as your first line of contact.
For example:
· Self-care
· Your local pharmacist can advise on many minor ailments and medication queries · The NHS website has excellent information and guidance – https://www.nhs.uk/
· NHS111 should be used for all evening, overnight and weekend enquiries as the surgery is closed

Think Pharmacy First

The Pharmacy First service allows pharmacists to provide some prescription medicine for seven common conditions, if needed, without the need to see a GP or prescription. The seven conditions are:

  • Sinusitis (for those aged 12 years and over)
  • Sore throat (for those aged 5 years and over)
  • Earache (for those aged between 1 and 17 years old)
  • Infected insect bite (for those aged 1 year and over)
  • Impetigo (for those aged 1 year and over)
  • Shingles (for those aged over 18 years old
  • Uncomplicated urinary tract infections (UTIs) (for women aged 16-64)

Cancelling or changing an appointment

To cancel your appointment:

  • using the GP online system – AccuRx
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you or someone you care for are housebound and require medical attention please contact the surgery via our online system. If you are unable to do this please telephone reception.

Your request will then be assessed and you will be contacted to discuss your problem. If a home visit is required, a suitably qualified clinician from our multidisciplinary team will attend. This may be a advanced clinical practitioner, physician associate, nurse or doctor.

Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.

Blood Tests

If your GP has asked you to have a blood test, please go to https://www.vernovahealthcare.org/book-a-blood-test/. If you do not have internet access please call 01625 264095.

Appointments are available: Monday – Friday   8am – 3.30pm

  and                                     Saturday    8.30am-5pm

Monday to Friday the bloods clinic is located on the first floor and on Saturday at the Health Hub of Waters Green Medical Centre